As it turns out, software can play a very useful role even in government. It’s no longer just about productivity tools and business apps — software is now proving its worth to the government sector as well.
In fact, it can be argued that software is particularly useful for the public sector because of its emphasis on data, clarity of processes, and general transparency.
Collaboration & Communication Across Borders
Collaboration is another key area where software is making a significant impact. Collaboration between government agencies and departments is essential to create efficient use of resources, but it can be difficult to achieve.
A centralized database is one way to achieve this, but most government systems have been designed with security in mind and are difficult to use.
One of the most critical uses of software in government is digital transformation.
Governments are notoriously slow to adopt new technology. However, the rise of artificial intelligence and machine learning has helped to bridge this gap.
AI and ML are now being used to automate administrative processes like payments and benefits, digitizing them so that information can be stored, analyzed, and accessed in real time.